Frequently asked questions
* Is Startopia just for girls?
Not at all. We supply a range of characters for boys and cater our themes and games accordingly.
* What area's of the UK do you operate in?
Startopia operates in all area's of London, Essex and Hertfordshire. We are able to accommodate postcodes up to 10 miles outside of our operating area at a £10 travel charge. If you are unsure as to whether your address falls within our operating service, send us a message and we will happily assist you.
* Do you only do children's birthday parties?
No. We cater our packages to any event or celebration. If you have a special request please let us know and we will do our best to accommodate you. In addition to parties our performers are equipped to facilitate drama workshops, after school activities, corporate events and more.
* Are your performers DBS checked?
Yes. We take safeguarding of children very seriously. All of our performers have been subjected to a DBS check before working for us.
* Will I get the performer from the picture?
We happily accept requests, however, due to availability we can't always guarantee this. We can promise, however, that all of our performers are professionally trained, so you will no doubt be getting the best for your child's magical day.
*How do I pay for my package and entertainer?
We require a 50% non-refundable deposit which can be made on our site, via PayPal or by debit/credit card at time the of booking. The remainder of the balance will be paid via cash to your performer on the day.
* What if I need to cancel?
We understand that sometimes things change. Although deposit's are non refundable, we will happily help you reschedule your party for another day.
More questions? feel free to contact us.